Your feedback matters to us! Here's how we handle it:

Feedback about the app reaches us through the app itself, interviews, surveys, or directly through your Customer Success Manager. All responses end up in one central place.

Our team regularly evaluates feedback: How many customers does the topic affect? What value does it add? How much effort is the implementation? Based on this, we prioritize topics and add them to our roadmap where appropriate.

Every piece of feedback on our learning content is reviewed and handled weekly by our content team. We use these notes directly to fix errors or improve explanations.

Please understand that we can't yet reply personally to every piece of content feedback.

For admins, we offer additional transparency. If needed, they can request a full report on the submitted feedback from their simpleclub contact person (Customer Success Manager). This evaluation can then be discussed together in a check-in meeting.

If we need more context, we talk to the responsible contact person at the company again or gather additional information to find the best solution.

For urgent problems, we try to help as quickly as possible. We often work closely with affected customers to find a solution fast.

In short: Your feedback doesn't disappear into thin air – it feeds directly into how we develop our product.