Every company has two individual license IDs – one for trainer licenses

and one for trainee licenses.

🔎 Where do I find the license ID?

1. In the admin panel, go to "Company settings"

2. Click the "Licenses" tab.

3. Here you'll find the license IDs for trainees and trainers (under "ID", as a

combination of numbers and letters).

⚠ Important:

The license ID is only needed for creating multiple users via bulk import.

Make sure trainee IDs are only used for trainees and trainer IDs only for

trainers.

You only need to fill in this column if you've discussed it with your CSM beforehand

and you have entities. Otherwise, leave it empty.

📌 What goes in here?

● The ID of the entity (e.g., location_XY).

🔎 Where do I find the ID?

1. In the admin panel, go to "Company settings"

2. Switch to the "Entities" tab

3. There you'll find the entity IDs for your

company - Important: always use the ID, which is the lower text. The upper one is the display name in the app.

⚠ Note: Without the correct entity name, the user can't be assigned

properly.

You only need to fill in this column if you've discussed it with your CSM beforehand.

Otherwise, leave it empty.

The "Managed Entity" column only needs to be filled in for trainers.

📌 What goes in here?

● The ID of the entity the trainer manages.

🔎 Where do I find the ID?

1. In the admin panel, go to "Company settings"

2. Switch to the "Entities" tab

3. There you'll find the IDs for your entities.

⚠ Note: If a trainer should manage multiple entities or you have a

special setup, please contact your CSM.

Trainee licenses:

If you've reached the contractually agreed maximum of trainee licenses,

check whether all existing trainee accounts are still actively being used:

●If not, delete unused licenses to make room for new users

●If all licenses are still needed and you need additional ones,

you can purchase more licenses - please contact your

CSM.

Trainer licenses:

First, check whether all existing trainer accounts are still actively being

used.

●If not, delete unused licenses to make room for new users.

●If all licenses are still needed and you need additional ones,

contact your CSM, who can unlock more licenses for you.

🚀

If you have questions or run into problems, our customer support is always here for you. You'll reach a real person directly.

📩 How to reach our customer support:

Send an email directly to [email protected]

We always appreciate feedback, whether it's positive or with

suggestions for improvement! 😊

📩 How can you share your feedback?

Please send your feedback directly by email to [email protected] so we can keep improving the admin panel.

Thanks for helping us make our tool even better! 🚀